Warranty Policy

Article 1 - General

These warranty conditions apply to all agreements concluded between fatbikeklaar.nl and the customer. In these conditions, 'the customer' means: any natural person or legal entity who has concluded an agreement with fatbikeklaar.nl.

Article 2 - Warranty period

Fatbikeklaar.nl offers a warranty period of 1 year on the battery and all moving parts of the bike. Fatbikeklaar.nl offers a warranty period of 3 years on the frame of the fatbikes. The warranty period commences on the date on which the customer receives the product. Replacement products are covered by the remaining warranty period of the original product.

Article 3 - Exceptions

The warranty does not apply if the defects are wholly or partly the result of incorrect, careless or improper use, of external causes, such as fire or water damage, or if the customer has made modifications to the product. The warranty does not cover normal wear and tear or damage resulting from intensive use.

The warranty is excluded for:

• Cosmetic damage, such as scratches and damage caused by falls.
• Normal wear and tear.
• Fatbikes that have been tuned to above 25 km/h (the legal maximum).
• Tunable fatbikes ordered on our site.
• Bikes to which parts have been added that do not originate from fatbikeklaar.nl.
• Bikes fitted with throttles that provide assistance above 6 kilometres per hour.
• Parts whose service life has expired.
• Defects to the pedal sensor as a result of incorrect, careless or improper use, external causes such as fire or water damage, sand or other dirt, or insufficient maintenance, including weekly cleaning of the pedal sensor.

Article 4 - Warranty claims

To submit a warranty claim, the customer must contact the FatbikeKlaar customer service within the warranty period. The customer must describe the complaint clearly and, where possible, provide photographic material. If the defect is covered by the warranty, fatbikeklaar.nl will arrange for repair or replacement of the product. For a repair or inspection, you can also schedule an appointment via the repair service.

Article 5 - Shipping

The costs of the return shipment of the product in the event of a warranty claim will be reimbursed by fatbikeklaar.nl, provided the claim is justified. The product must be properly packaged for the return shipment.

Article 6 - Depreciation

If the product shows damage upon return that is not covered by the warranty, or if the product has been used for a prolonged period, depreciation may be charged. This is assessed on a case by case basis by fatbikeklaar.nl. The depreciation is calculated on the basis of the condition of the returned product and will never exceed the original purchase price of the product. The customer will be informed in advance of any depreciation before the product is taken back or the warranty handling is completed.